Refund policy

Special terms for returns

- Please check that the product is not damaged or defective and that there are no errors in the order details within 7 days of receiving the ordered product.

- We only accept inquiries from the person who placed the order, including gift wrapping services.

- As a general rule, we cannot accept returns unless there is obvious damage that occurred before shipping, so please be aware of this in advance.

- We may ask the delivery company to provide compensation for damage during delivery. If you think the item was damaged during delivery, please contact us at 「info@marutake-tokyo.jp」. Please also keep the packaging, etc., as we will need to share the damage with the delivery company. ・If there is a problem with the delivered item, such as "damaged or defective" or "the item you received is different from what you ordered," we will exchange it for the same item or accept a return. If we are unable to prepare an exchange item, we will accept a return. If the item has different specifications, we will repair it. ◇Notes Our products are not mechanical "industrial products" but "handmade items" made by craftsmen. Product characteristics include the fact that even the same product may have slight differences or individual differences each time, and that the product may not be uniform. When ordering, please check and understand the characteristics carefully at our store, website, or by contacting us. We cannot accept your order if the following applies.・Return of made-to-order products

・Products that have been received "more than 8 days ago"

・Products that have been returned without the return procedure

・Products that have been used once, or that have been repaired, washed, or cleaned by the customer

・Products that have become smelly, dirty, or scratched by the customer

・When we cannot determine that the returned product is defective

・When you wish to return the product for your own reasons, such as "It was different from what I expected," "I no longer plan to use it," or "I can no longer afford it."

・Products purchased from our company on another company's EC site = Please contact the retailer where you purchased the product.

Return and exchange acceptance period

Please contact us within 7 days of the product arrival date and return the product within 7 days